30 Day Money Back Guarantee
We provide a 30-day money-back guarantee on all Web Hosting with the following conditions:
- Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
- Refunds exclude any setup fees
- Refunds do not include cost of additional services purchased such as domain registration, migrations, dedicated IPs, or other licenses.
- Refund requests must be submitted through the BestBetMedia Support link.
- Refunds are sent within 31 days of receiving the refund request.
- Refunds are not granted to accounts closed for TOS or AUP violations.
Note: Custom services such as website design, SaaS, and application development may be governed under their own refund policy’s.
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.
We do NOT provide extensions on invoices.
All invoices should be paid on DUE DATE. We do have a 5 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 10% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.
Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.